Convergent Communications

Today’s infrastructure has been greatly influenced by the growth of businesses from single to multi-national entities. Isolated or separate IP-based communication tools such as e-mail, instant messaging, mobile phones and videoconferencing have become increasingly converged. This transition has assisted in reducing costs and streamlining communication channels among co-workers, partners, vendors and customers.

SCI provides Convergent Communication solutions that streamline the ability to route communication, ultimately reducing latency associated with human interactions. Together with today’s ever decreasing cost of bandwidth, Voice Over IP (VoIP) helps in routing communications over various channels. This in turn improves user productivity, translating into business efficiency and enabling faster and richer collaboration within and outside the enterprise.

Telephony (Analog/Digital/IP)

SCI offers telephony solutions from multiple leading global technology vendors. We ensure clients benefit from the most appropriate service-oriented solutions, without compromising the communication experience for the end users. SCI provides telephony solutions that allow for a scalable base at a single location/geography to multiple locations and geographies.

Conferencing (Audio/Video)

Conferencing has emerged as an important collaborative tool that arrests handicaps of travel and geography, while drastically reducing the burden of time and travel costs. Our conference solutions are feature rich, scalable and customized for anywhere between a single end-point to a conference room environment. In addition, our Videoconferencing and Tele-Presence offerings provide the most effective, natural and lifelike boardroom communication experiences available in the country.

Contact Centers

With our regional footprint, we help customers grow across geographical boundaries by setting up robust and resilient voice and data networks across the continent. We have fostered strategic partnerships with most contact center technology OEMs to offer best-in-breed solutions. Our contact center solutions drive higher performance throughout enterprises by improving the quality and value of customer interactions. Our contact centers solutions cover:

  • Inbound/outbound Voice Solutions
  • Proactive/Predictive dialing
  • Calling Recording
  • IVR
  • Real-time customer service management
  • Work force optimization

Interactive Displays

SCI provides state-of-the-art interactive touch-screen displays that transform any boardroom into a streamlined and information oriented presentation center. Our solutions greatly encourage and improve audience attention and participation in business meetings, teleconferences, presentations and training/class rooms. Our products come in 60/70/80” variants and are made to replace whiteboards and projectors, while combining video-conferencing, device integration and direct printing.

Digital Signage & Kiosks

SCI provides digital signage ranging from a single unit to a network of scalable video wall units, which can be customized and modified on a real-time basis. Our content management system allows for updates to be made remotely in a hassle-free and efficient manner. Our customized solutions address needs for Banks, Educational Institutions, Malls & Retail Environments, Telecom Companies, Outdoor Signage, and Central Monitoring Centers among others.

Tele-Presence

Cisco’s Videoconferencing brings everyone face-to-face, everywhere. It is the most effective, natural and lifelike communications experience available. Cisco puts people back at the center of the collaboration and video experience, empowering them to work together in new ways to transform business and do more with less.

 

Our Partners

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