Support Services

SCI ensures that customer satisfaction is achieved by providing reliable, high-performance, cost-effective and responsible services. While working with us, you can expect to deal with experts who understand your business and technology requirements. Our teams are familiar with your culture and are highly committed to delivering the assured services. With these expectations in mind, SCI’s professional services portfolio is delivered through different models of engagement. We provide these services as a complete package or as customized modules based on your requirements and budgets.

SCI offers a comprehensive set of services to operate, monitor and manage our clients’ IT infrastructure. We provide vendor agnostic IT maintenance and support services that reduce the cost of management. We also provide best of breed SLA based practices that help maintain our clients’ investment in technology infrastructure.

Our support offerings include OEM recommended upgrades and complete hardware parts coverage in warranty and post-warranty SLA based support. Our vast regional reach, global partnerships and role as an authorized regional support center for several leading venders help keep your operating environment up and running at peak efficiency.

Our support offerings comprise of the following:

  • 24/7 Help Desk Support
  • Proactive Remote Monitoring and Management
  • Preventative & Uptime Maintenance (SLA-Based)
  • Problem & Resolution Management
  • Asset & Configuration Management (Updates & Upgrades)
  • Warranty & Post-Warranty Service Support & Delivery
  • Time-based Reporting & Review Meetings