Support Services

SCI ensures that customer satisfaction is achieved by providing reliable, high-performance, cost-effective and responsible services. While working with us, you can expect to deal with experts who understand your business and technology requirements. Our teams are familiar with your culture and are highly committed to delivering assured services. With these expectations in mind, SCI’s professional services portfolio is delivered through different models of engagement. We provide these services as a complete package or as customized modules based on your requirements and budgets.


SCI offers a comprehensive set of services to operate, monitor, and manage our clients’ IT infrastructure. We provide vendor-agnostic IT maintenance and support services that reduce the cost of management. We also provide best-of-breed SLA-based practices that help maintain our clients’ investment in technology infrastructure.

Our support offerings include OEM recommended upgrades and complete hardware parts coverage in warranty and post-warranty SLA-based support. Our vast regional reach, global partnerships, and role as an authorized regional support center for several leading vendors help keep your operating environment up and running at peak efficiency.

Proactive Remote Monitoring and Management

Compliance, Audits & Correlation.

Preventative & Uptime Maintenance (SLA-Based)

Problem & Resolution Management

Asset & Configuration Management (Updates & Upgrades)

Warranty & Post-Warranty Service Support & Delivery

Time-based Reporting & Review Meetings